1. Introduction‍

Ghanem Group Pty Ltd ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information‍

We may collect personal information directly from you or through third parties, including but not limited to:

• Name
• Contact details (email address, phone number, postal address)
• Payment information (credit/debit card details)
• Identification details (passport or driver's license for bookings)
• Preferences and feedback
• Information related to your stay or service requests

3. Purpose of Collection‍

We collect your personal information to:

• Process and manage bookings
• Facilitate check-in and guest services
• Provide tailored customer service
• Communicate updates or promotions (with your consent)
• Comply with legal and regulatory obligations

4. Use and Disclosure of Personal Information‍

We may share your personal information with:

• Payment processing providers
• Service providers (e.g., housekeeping, maintenance, or third-party amenities)
• Regulatory or law enforcement authorities when required
• Marketing partners (only with your explicit consent)

Your information will not be sold, rented, or shared for unrelated purposes.

5. Security of Personal Information‍

We implement industry-standard security measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

6. Cookies and Website Tracking‍

Our website uses cookies to improve user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

7. Access and Correction‍

You have the right to access and request corrections to your personal information. To make a request, please contact us using the details below.

8. Overseas Data Transfers

In some cases, your personal information may be disclosed to entities located outside of Australia. If this occurs, we will ensure appropriate safeguards are in place to protect your information.

9. Marketing and Opt-Out‍

If you have opted in to receive marketing communications, you can opt out at any time by contacting us or clicking "unsubscribe" in our emails.

10. Changes to this Privacy Policy‍

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be available on our website.

11. Contact Us‍

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Ghanem Group
Unit 2, 13 manilla Street
Phone: 07 3217 4371
Email: info@ghanemgroup.com.au

We will respond to your query or complaint promptly and in accordance with applicable laws.